Refund policy

RETURN POLICY

Last updated May. 18, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full
refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS

To return an item, please email customer service at contact@sanmarcosfilmlab.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging, and mail your return to the following address:

San Marcos Film Lab
Attn: Returns
RMA#
145 S LBJ Dr.
San Marcos, TX 78666
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return
REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to
process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
Sale items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
contact@sanmarcosfilmlab.com